This is based on the service model document for March 2010.  Information Rover: after discussions with Debbie, the info desk “rover” part of this model may not have run in 2010 due to staff shortage.  So while I was thinking Info Desk people would just be doing what you did last year, that is not the case and you probably need a re-introduction to the role.

 

Week 1-3  (28 Feb to 18 March)

T-shirts to be worn:

  • when on a rostered shift on the desk for 1st two weeks
  • from week 3 (15 March) when on a mobile or rover shift

 

Service point:

Service desk Information desk

8 am – 9 pm 11 am – 7 pm 8 am – 9 pm 1 – 5 pm
1 person rostered 1 mobile person rostered 1 responsible officer on desk 1 rover

 

 

Responsibilities:

Mobile  service

Rover
Assistance with:

  • Self Check loans
  • EFTPOS Card Machine
  • Printing/Copying troubleshooting
  • Check staplers
  • Manage queues – check to see what people are queuing for & whether you can help; do not take people out of a queue unless you can help them
  • Assist with known-item catalogue searches
  • From 5-7pm supervise study areas
Catalogue and Database searches à at the student’s PC or the catalogue-only PCs [or the PC reserved for Library staff opposite the information desk.]

 

I will check to see if we can use a wireless laptop.

Maintain contact with the person rostered on the service desk; swap mobile/desk roles; 1 hour each.

Return to the desk if there are 3 or more people in the queue.

Maintain contact with the person on the Info desk; swap rover/desk roles; 1 hour each.

 

 

Stats:

Mobile  service

Rover
Record stats on clicker nearest exit during/at the end of your shift. Records stats on recording sheet behind the Info Desk.

[The question is whether we need an Info rover now or later in the semester.]

 

 

OVER

Week 4- end semester  (21 March onwards )

 

T-shirts to be worn when on a mobile or rover shift.

 

Service point:

Service desk Information desk

8 am – 9 pm 11 am – 7 pm 8am-10am 10am – 9pm 1 – 5 pm
1 person rostered 1 mobile person rostered 1 responsible officer on-call 1 responsible officer on desk Rover??

Do we need this role after wk 3?  Does the mobile service desk person take enough questions from the Info Desk queue to give consultation time to the Info desk.

 

 

 

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s